Contact Us
We’re here to help with your Petivie order.
If you have questions about your custom pet portrait, photo requirements, order status, shipping, or anything else, please feel free to contact us.
Customer Support
Email: support@petivie.com
We aim to respond within 1–2 business days.
Before Contacting Us
To help us assist you faster, please include:
- Your full name
- Your order number
- The email address used to place your order
- A brief description of your question or issue
- Photos, if your inquiry relates to a damaged or incorrect item
Order Changes
Because every Petivie portrait is made to order, please contact us as soon as possible if you need to make a change.
Changes may not be possible once production has started.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from the customization details you submitted, please contact us within 7 days of delivery and include clear photos of the item and packaging.
We’ll review the issue and work with you on an appropriate solution.
Business Information
Petivie
Email: support@petivie.com
Business Address
Petivie
Room B53, 2/F
Kwai Shing Industrial Building Phase 1
36–40 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong
Please note: This address is our business contact address and may not be the return address for your order. Please contact our support team before sending any returns.