Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: June 2026
At VEVIEE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
RETURN ELIGIBILITY
You may request a return within 30 days of receiving your order.
To be eligible for a return:
Items must be unworn, unused, unwashed, and in their original condition.
All original tags and packaging must be included.
Proof of purchase is required.
NON-RETURNABLE ITEMS
The following items cannot be returned:
Final sale or clearance items.
Gift cards.
Items marked as non-returnable.
Products showing signs of wear, washing, damage, or alteration.
RETURN PROCESS
To initiate a return, please contact support@veviee.com with:
Your order number.
The item(s) you wish to return.
The reason for the return.
Our support team will provide return instructions.
REFUNDS
Once your returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5-10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
EXCHANGES
We currently offer exchanges for eligible items subject to stock availability.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographs of the issue.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the return is due to a product defect or our error.
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