Privacy Policy

Last Updated: September 14, 2026

Petivie respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Petivie, operated by HUANZHUO INTERNATIONAL LIMITED ("Petivie," "we," "us," or "our"), collects, uses, shares, and protects personal information when you visit petivie.com, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with Petivie, we may collect the following types of information.

A. Contact Information

This may include:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number, if provided

B. Order Information

This may include:

  • Products purchased
  • Order number
  • Order value
  • Shipping method
  • Payment status
  • Customization selections
  • Uploaded pet photos
  • Notes or instructions submitted with an order

C. Payment Information

Payments are processed through third-party payment providers made available through our ecommerce platform.

Petivie does not generally store complete credit card numbers directly on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

D. Device and Usage Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Approximate location based on IP address
  • Cookies and similar technologies
  • Interactions with our website

2. Pet Photos and Customization Content

When you upload a pet photo or other customization information, we use that content primarily to:

  • Create your personalized product
  • Process and fulfill your order
  • Communicate with you about customization where necessary
  • Provide customer service
  • Resolve customization, production, delivery, or order-related issues

We do not claim ownership of the pet photos you upload.

Please only upload photos or other content that you have the right to use.

Uploaded customization content is not intended to be used for unrelated purposes without an appropriate legal basis or permission where required.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Create personalized products
  • Arrange shipping and delivery
  • Communicate about orders
  • Respond to customer service requests
  • Process returns, refunds, replacements, or remakes
  • Detect and prevent fraud
  • Maintain and improve our website
  • Analyze store performance
  • Comply with legal, accounting, tax, or regulatory obligations
  • Send marketing communications where permitted and where you have subscribed or otherwise consented as required

4. How We Share Information

We may share personal information with service providers that help us operate our business and fulfill customer orders.

These may include:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Order tracking providers
  • Customer support providers
  • Website hosting and technical service providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers

We share information only as reasonably necessary for the relevant service, business purpose, or as otherwise permitted by applicable law.

We may also disclose information where required by law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, business, or others.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the website functioning
  • Remember preferences
  • Understand website traffic
  • Analyze website interactions
  • Improve site performance
  • Measure advertising performance
  • Provide relevant marketing where permitted

Depending on your location, you may be provided with controls for certain cookies or privacy choices.

You may also be able to block or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.

6. Advertising and Analytics

We may use third-party advertising and analytics services, including platforms such as Google and Meta.

These providers may collect or receive information through cookies, pixels, tags, or similar technologies to measure website activity, understand advertising performance, and provide advertising where permitted by applicable law.

Depending on where you live, you may have rights to limit certain uses of personal information for targeted advertising or similar purposes.

You may also be able to manage certain advertising preferences through your browser, device settings, or the relevant advertising platform.

7. Email Marketing

If you subscribe to Petivie marketing communications, we may send you information about products, promotions, new designs, or other Petivie news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Transactional communications related to an order are not marketing messages and may still be sent when reasonably necessary to process or fulfill your order.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Process and support customer orders
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet tax, accounting, regulatory, or legal requirements

Retention periods may vary depending on the type of information and the reason for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. International Data Transfers

Because Petivie operates internationally and uses service providers in multiple countries, personal information may be processed or stored outside your country of residence.

Where required by applicable law, we take reasonable steps to rely on appropriate mechanisms for international data transfers.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • Request access
  • Request correction
  • Request deletion
  • Object to certain processing
  • Request restriction of certain processing
  • Request portability where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

These rights may be subject to legal exceptions and may vary depending on your location.

To submit a privacy request, contact support@petivie.com.

We may need to verify your identity before completing certain requests.

12. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where applicable, these may include rights relating to access, correction, deletion, portability, or certain uses of personal information for advertising or similar purposes.

Petivie will respond to valid privacy requests as required by applicable law.

Your Privacy Choices

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising, sale or sharing. Visit our Your Privacy Choices page to learn about the available controls. To ask a question or submit a privacy request, email support@petivie.com. We will process applicable requests subject to the law and any verification needed.

13. United Kingdom and European Privacy Rights

Where UK GDPR, EU GDPR, or similar data protection rules apply, we process personal information based on one or more lawful grounds, which may include:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent

Where applicable, you may have rights including access, correction, deletion, restriction, objection, and portability rights.

14. Children's Privacy

Petivie is not intended for children who are not legally permitted to enter into online purchase transactions.

We do not knowingly collect personal information from children in violation of applicable law.

15. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make material updates, we will update the "Last Updated" date at the top of this page.

17. Contact Us

For privacy questions or requests, please contact:

Petivie
Operated by HUANZHUO INTERNATIONAL LIMITED

Email:
support@petivie.com

Registered Address:
Room B53, 2/F, Phase 1, Kwai Shing Industrial Building,
36–40 Tai Lin Pai Road,
Kwai Chung, New Territories,
Hong Kong

Website:
https://petivie.com/

Customer Service Hours:
Monday–Friday: 10:00–19:00 HKT
Saturday–Sunday: 12:00–18:00 HKT

We typically respond within 1 business day.